top of page

Refund Policy

A legal disclaimer

At Sorenity Rocks Malibu, we strive to provide our customers with the highest quality products and a satisfactory shopping experience. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returning items purchased from our website and receiving refunds.

Refund Policy - the basics

1.1 Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, including perishable goods, custom products, and items on sale.

1.2 Return Period

You have 30 calendar days from the date of purchase to return an item. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

1.3 Return Process

To initiate a return, please contact us at [contact email] with your order number and reason for the return. We will provide you with instructions on how to send your item back to us. Please do not send your purchase back to the manufacturer.

2. Refunds

2.1 Refund Conditions
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

2.2 Partial Refunds
There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

2.3 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [contact email].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us, and send your item to: 

4. Shipping

4.1 Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Shipping Time

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

Gift cards
Downloadable software products
Some health and personal care items

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Sorenity Rocks Malibu

By shopping with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

bottom of page